Privacy Policy

UCN Mail provides managed mail server infrastructure for your domain. This Privacy Policy explains how we collect, use, and protect information when you use our website and services.

We only collect what's necessary to run your mail service, bill your subscription, and keep your domain's mail delivering reliably.

To provide mail hosting for your domain, we collect account, domain configuration, and payment-related information.

• Email address (account creation & communication)
• Hashed password (never stored in plaintext)
• Connected domains and DNS records
• Payment token from processor (not raw card data)
• Subscription plan & billing period

As a mail server operator, UCN Mail necessarily processes email traffic (headers, envelopes, and message bodies) in order to route, filter, and deliver mail for your domain — this is fundamentally different from a service that promises not to touch your traffic.

We do not read, scan, or analyse the content of your mailboxes for advertising or profiling purposes. Automated spam and threat filtering runs against message metadata and content solely to protect deliverability and security.

• Mail is stored on your mailboxes until you delete it or your retention policy removes it
• Delivery logs (sender, recipient, timestamp, status) are kept for troubleshooting deliverability
• Staff do not access mailbox content except to resolve a support request you file

We do not sell, rent, or trade your personal information. We may share limited data only in the following circumstances:

• Service providers: trusted vendors (e.g. payment processor, DNS/email delivery infrastructure) contractually bound to handle data securely.
• Legal obligations: if compelled by a valid court order.
• Business transfers: in the event of a merger or acquisition, under the same privacy commitments.

Our website uses strictly necessary cookies to maintain your logged-in session and security tokens. We do not use advertising or behavioural tracking cookies.

• Session cookie — keeps you logged in
• CSRF token — protects form submissions

Depending on your jurisdiction (GDPR, CCPA, etc.) you have the following rights:

• Access: request a copy of the personal data we hold about you.
• Rectification: correct inaccurate data.
• Erasure: request deletion of your account, domains, and mailbox data.
• Portability: export your mail via standard IMAP.

We implement technical and organisational measures to protect your account and mail data:

• Encryption for data at rest and TLS in transit
• Regular third-party security review
• Strict internal access controls — least-privilege principle

We may update this Privacy Policy from time to time. When we do, we'll revise the 'Last updated' date at the top of this page and notify you of material changes via email.

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out:

• Email: support@ucnmail.com
• Support: ucnmail.com/contact-us